How to answer
“What would you do if you were asked to perform a task and weren't sure how to complete it?”
How to answer it
Start by emphasizing your willingness to learn and your resourcefulness. You could frame your answer like this: 'If I'm tasked with something I'm unsure about, I would first break the task down into manageable steps and conduct a bit of research to gather information. For example, in my last position, I was asked to use a software program I had never encountered before. I sought out tutorials online and reached out to a colleague who was experienced with it. This allowed me to successfully complete the task on time and even share helpful tips with the team. I believe that seeking guidance is key to overcoming obstacles.'
What a strong answer includes
- •Describes a proactive approach to seeking resources or information.
- •Mentions collaboration with team members or stakeholders for guidance.
- •Demonstrates a willingness to learn and adapt quickly to new tasks.
- •Provides a specific example of a past experience where they successfully navigated uncertainty.
Mistakes to avoid
- •Indicates a tendency to avoid asking for help or seeking clarification.
- •Expresses frustration or negativity about unfamiliar tasks.
- •Fails to provide a concrete example or relies on vague generalities.
- •Suggests they would refuse the task rather than attempt to find a solution.
Why interviewers ask this
This question helps interviewers gauge your problem-solving abilities and resourcefulness when faced with uncertainty. They want to assess how you approach challenges and whether you're open to seeking help or learning new skills. A strong answer indicates that you are proactive in finding solutions and that you won't shy away from difficulties, which can be a red flag if you express uncertainty about tackling tasks.