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IT & support
IT & Technical Support
Help desk, sysadmin, and support roles. Show you can troubleshoot methodically and explain technical issues to non-technical people.
See all IT & Technical Support interview questions16 questions in this kit
1
How would you diagnose a DNS issue compared to a network issue?
medium
Technical
Problem-Solving
Critical Thinking
02
Can you describe a time when you had to troubleshoot a significant technical issue in a project?
medium
Problem-Solving
Technical
03
Can you describe a time when you had to troubleshoot a technical issue in a healthcare setting?
medium
Technical
Problem-Solving
Trade
04
Can you give an example of a time you had to troubleshoot a technical issue on the job?
medium
Trade
Problem-Solving
05
Can you explain a situation where you had to troubleshoot an issue and the location of the issue was not obvious. How did you arrive at your conclusion.
medium
Problem-Solving
Critical Thinking
Adaptability
06
What is the role of the DMZ in network architecture?
medium
Technical
Problem-Solving
07
In network security, what is a honeypot, and why is it used?
medium
Technical
Problem-Solving
08
How adept are you in learning rising computer software programs and systems?
medium
Adaptability
Technical
Problem-Solving
09
10
How comfortable are you using spreadsheet software?
easy
Technical
Problem-Solving
011
How proficient are you in the use of photo and video design software?
medium
Technical
Creativity
Problem-Solving
012
What is ITIL? How can you apply ITIL to your position at a help desk?
medium
Technical
Problem-Solving
Communication
013
What’s your experience of configuration management?
medium
Technical
Problem-Solving
Teamwork
014
What is your home network set up like?
medium
Technical
Problem-Solving
Attention to Detail
015
How do you archive your network?
medium
Communication
Time Management
Attention to Detail
016
What will happen if you leave the default gateway information empty while manually configuring TCP/IP?
medium
Technical
Problem-Solving
0